PANEL: Gaining assurance in optimising rail passenger experiences through passenger feedback

26 October 2023 14:25 - 15:30

Discussions around accessibility and inclusivity ten to focus on mobility impaired passengers. However, there are many more customers, whose disability may be hidden, but for whom small changes in rail interior design can make a huge difference. Innovations n the areas of audio and visual information, clear wayfinding and signage, noise reduction, lighting and materials selection, can all vastly impact the passenger experience.

Weiwei He, Director, tangerine

Ian Wright, Head of Innovation and Partnerships, Transport Focus

Matthijs Keur, ICNG Project Manager Rolling Stock, NS Techniek

Augustin Grillet, R&D Director – RSC Interiors, Alstom